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Is The Customer Always Right? Is The Consumer King?

Read the article and it seems mostly like theoretical gibberish, especially when someone puts forth the notion that arguing the customer is not always right is akin to arguing for slavery. So if a customer orders a meal and they decide they don't like the meal, does that mean everyone from the waitress to the cook failed this person? If so, and you have a manger that doesn't back the customer is he arguing for slavery? Maybe I'm reading this wrong as well....

The whole notion that the "customer is always right," has breed boatloads of obnoxious aholes, who think no matter their decision they are right, regardless of evidence they are wrong. Worked in the service industry for 6 years (delivering for Mazzios which was a great job) and you can not believe the number of people who would order something, which we delivered and then call back to say it was wrong. I would dutifully drive out to the home and try to retrieve the "bad food" and replace with a newly made order. The condition though was the old/bad order was to be presented to me for the new order to be given to them. So many times they would say "oh we threw it out for the dogs," "threw it in the trash" etc., which was crap. They ate most of it and wanted a free lunch. I was not earning money when this happened and the stop usually took more time than a normal stop because of the tongue lashing these people would offer me. That is just one example, sure others would have more.

Also, you don't have to go into a socialists country for bad service, that is everywhere. I know your an anti-tariff guy and have beat the board to death with the writings of economists (in my book are a notch below meteorologist) who say everything that is going on is (or will) hurt us, am going to wait and see. Arguably many of the deals the US has made in the last 20 or 30 years have been at the expense of American workers so enduring a little pain to right those one-sided treaties in favor of bringing jobs back to the US seems like a fairly logical move...well unless your one of the special interest whores who wants to turn the US into a 3rd world craphole.

What economists should be flapping their gums about is the unsustainable unfunded/underfunded liabilities being racked up by cities, municipalities, states and federal government. Those problems are a much greater existential threat to the US than, whether a consumer is always right or not or tariffs for that matter. Consumers vote with their wallets something marginally not liked, probably survives. Something universally not liked, dies off.
 
Read the article and it seems mostly like theoretical gibberish, especially when someone puts forth the notion that arguing the customer is not always right is akin to arguing for slavery. So if a customer orders a meal and they decide they don't like the meal, does that mean everyone from the waitress to the cook failed this person? If so, and you have a manger that doesn't back the customer is he arguing for slavery? Maybe I'm reading this wrong as well....

The whole notion that the "customer is always right," has breed boatloads of obnoxious aholes, who think no matter their decision they are right, regardless of evidence they are wrong. Worked in the service industry for 6 years (delivering for Mazzios which was a great job) and you can not believe the number of people who would order something, which we delivered and then call back to say it was wrong. I would dutifully drive out to the home and try to retrieve the "bad food" and replace with a newly made order. The condition though was the old/bad order was to be presented to me for the new order to be given to them. So many times they would say "oh we threw it out for the dogs," "threw it in the trash" etc., which was crap. They ate most of it and wanted a free lunch. I was not earning money when this happened and the stop usually took more time than a normal stop because of the tongue lashing these people would offer me. That is just one example, sure others would have more.

Also, you don't have to go into a socialists country for bad service, that is everywhere. I know your an anti-tariff guy and have beat the board to death with the writings of economists (in my book are a notch below meteorologist) who say everything that is going on is (or will) hurt us, am going to wait and see. Arguably many of the deals the US has made in the last 20 or 30 years have been at the expense of American workers so enduring a little pain to right those one-sided treaties in favor of bringing jobs back to the US seems like a fairly logical move...well unless your one of the special interest whores who wants to turn the US into a 3rd world craphole.

What economists should be flapping their gums about is the unsustainable unfunded/underfunded liabilities being racked up by cities, municipalities, states and federal government. Those problems are a much greater existential threat to the US than, whether a consumer is always right or not or tariffs for that matter. Consumers vote with their wallets something marginally not liked, probably survives. Something universally not liked, dies off.
Yes, you misunderstood the argument. The argument being made is that a society in which the "producer is always right" is an authoritarian society. And the closer a society comes to thinking the producer is always right (or even mostly right, or even equally as right) the more authoritarian it is.
 
Arguably many of the deals the US has made in the last 20 or 30 years have been at the expense of American workers so enduring a little pain to right those one-sided treaties in favor of bringing jobs back to the US seems like a fairly logical move...well unless your one of the special interest whores who wants to turn the US into a 3rd world craphole.

Do you realize trump’s tax plan rewards outsourcing?
 
Yes, you misunderstood the argument. The argument being made is that a society in which the "producer is always right" is an authoritarian society. And the closer a society comes to thinking the producer is always right (or even mostly right, or even equally as right) the more authoritarian it is.
By the way I want to thank you for reading the article and giving it some thought, even though we obviously disagree on whether or not it is gibberish.
 
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By the way I want to thank you for reading the article and giving it some thought, even though we obviously disagree on whether or not it is gibberish.

Your welcome PD, yea went totally a different direction with my reading comprehension,....I'm a fair guy though and appreciate the response, hell I'm no longer pissed that the Germans bombed Pearl Harbor.
 
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Your welcome PD, yea went totally a different direction with my reading comprehension,....I'm a fair guy though and appreciate the response, hell I'm no longer pissed that the Germans bombed Pearl Harbor.
That cracked me up!
 
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