“When you go to Disney, do they measure the number of hours you wait in line? Or what’s important? What’s important is, what’s your satisfaction with the experience?” McDonald said according to The Washington Examiner. “And what I would like to move to, eventually, is that kind of measure.”
http://thefederalist.com/2016/05/23...l-care-is-like-waiting-in-line-at-disneyland/
http://thefederalist.com/2016/05/23...l-care-is-like-waiting-in-line-at-disneyland/