Yeah I'm going to talk to the corporate travel folks to complain. Maybe I can get some free bonus miles or ticket discount. Maybe..
Definitely call United and tell them you are pissed, never going to fly them again blah blah blah...they will probably cough up 10,000 award miles. I've gotten as many as 15,000 before. By September or October next year will have crossed the million mile mark on United, wife & I will be gold for life. I'll stick with United until then because as Navin Johnson said in "The Jerk" when the new phonebook came out and he found his name, "I'm somebody."
BTW could go on and on about issues have had with United, but not really sure any of them are better. They are all pretty much syndicates now and while you can get some resolution you normally are toast. My worst experience was going to Santiago Chile from Tulsa back when you had to change flights in Panama City and get on Copa. Had a stop over in Lima for Business and my luggage had been sent on to Santiago. Then coming home, same trip, luggage again was lost in Houston. Thankfully United flies direct to Santiago now, so no problem.
Remember having the same problem out of Houston to Tulsa once. Line of storms coming in, try to beat the storms only to have the storms go severe. Sat on the tarmac for over 2 hours and because there was hail, we had to go back to the terminal for an inspection. By the time the plane was ready to go the pilots hours for the day were up, so the flight gets scrubbed. Thankfully was 1K at the time so got next available seat which was later that night. Had friends on the flight (Friday night) that didn't get out until Saturday afternoon.
Will go IAH to SYD for the second time in 3 months come May 9th and that is 17+ hours going. Flying is a pain in the ass though and if you don't have status you are below bottom feeder status and trying to get re-booked is a brutally difficult experience especially on the holidays and during the summer.